At eGaadi.com, we strive to provide you with the best possible service. However, we understand that there may be situations where you need to cancel a booking or request a refund. Please read our cancellation and refund policy carefully to understand the procedures and conditions associated with cancellations and refunds.
1. Cancellation Policy
1.1. Cancellation by the Customer Customers have the option to cancel their booking on eGaadi.com, subject to the following conditions:
- Cancellation Timeframe: The cancellation must be requested within a specified timeframe before the scheduled service start time. The exact timeframe may vary depending on the type of service and the terms set by our service providers. Please refer to the specific service details for cancellation timeframes.
- Cancellation Fees: Depending on the timing of your cancellation and the service provider’s policies, a cancellation fee may apply. The fee amount will be specified during the booking process, and it may vary from one booking to another.
- Cancellation Procedure: To cancel a booking, log in to your eGaadi.com account, go to your booking history, and follow the cancellation instructions provided. You can also contact our customer support team for assistance with cancellations.
1.2. Cancellation by eGaadi.com eGaadi.com reserves the right to cancel a booking in the following circumstances:
- In cases of force majeure or events beyond our control.
- If the service provider is unable to fulfill the booking due to unforeseen circumstances.
In such cases, we will make every effort to inform you as soon as possible and provide a full refund.
2. Refund Policy
2.1. Eligibility for Refund Refunds may be issued under the following conditions:
- If you cancel your booking within the specified cancellation timeframe and are eligible for a refund according to the terms and conditions of the service provider.
- If eGaadi.com cancels your booking due to circumstances outlined in section 1.2.
2.2. Refund Processing
- Refunds will be processed to the original payment method used for booking.
- Please allow a reasonable amount of time for the refund to be processed, as it may vary depending on your payment provider’s policies.
- If you have not received your refund within the expected timeframe, please contact our customer support team for assistance.
3. Contact Us If you have any questions or concerns regarding our cancellation and refund policy, please do not hesitate to contact us at info@egaadi.com. We are here to assist you and provide clarity on any matters related to cancellations and refunds.
By booking a service on eGaadi.com, you acknowledge and agree to abide by our cancellation and refund policy. This policy is subject to change, so please check the latest version before making any bookings.